Return Policy

RETURN POLICY

What is your Return Policy?

We want you to be happy with your purchase and 100% satisfied. We have a no-risk return policy so that you can order frames and if you’re not satisfied, return them in their original packaging with their complimentary accessories shipped to you, provided that you send a request for return to us within fourteen (14) working business days after the date your online order is confirmed. Return shipping charges will be incurred by the purchaser.

We will issue a refund or replacement of goods in all instances where:

1.            frames or related products are supplied damaged;

2.            the products you have ordered are returned to us as undeliverable by the postal service; and

3.             requests to undamaged product(s) in their  original merchantable condition are made within fourteen (14) working business days following the confirmation of your order.

We are currently unable to accept returns of frames if the frames or the complimentary accessories are not in their original merchantable condition, or if the return requests for the frames and the complimentary accessories are made more than fourteen (14) working business days after the date of purchase/order confirmation. If you return the sunglasses for an exchange, please note the exchanged sunglasses are a final sale.

How do I make a return and when will the refund be made?

In all instances (save returns to us as undeliverable) you should contact our customer services through email at help@kaytran.com to request a return and the relevant return address. A refund or replacement will be issued to you following the receipt of the goods at our address within seven (7) working business days of that date. If goods are returned as undeliverable by the postal service, you will be contacted by email and phone for confirmation of the delivery address. If no reply is received within a reasonable period and in any event within fourteen (14) working business days of the return of the goods, then a refund will be made within seven (7) working business days of that date.

We may refuse to accept future orders from those who have made previous unsubstantiated claims for non-delivery of goods. Refunds will be limited to the maximum value of the original order, and will only be issued against the same credit or debit card account as supplied to pay for the goods. We reserve the right to proportionately reduce the level of the refund if only some of the original quantity of products is returned, or if it is clear that some of the products have been used or damaged.

Questions about our Return Policy?

Email us at help@kaytran.com; or

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